Sitecore Error Troubleshooting: Experience Editor and Preview mode error in the sitecore CMS ribbon(Upgarde from sitecore 10.1 to 10.4)

Sitecore Error Troubleshooting: Experience Editor and Preview mode error in the sitecore CMS ribbon(Upgrade from sitecore 10.1 to 10.4)  - 



Error Message
======================================================




2080 07:28:08 ERROR Application error.
Exception: System.Web.HttpUnhandledException
Message: An unhandled exception occurred.
Source: Sitecore.Mvc
   at Sitecore.Mvc.Pipelines.MvcEvents.Exception.ShowAspNetErrorMessage.ShowErrorMessage(ExceptionContext exceptionContext, ExceptionArgs args)
   at Sitecore.Mvc.Pipelines.MvcEvents.Exception.ShowAspNetErrorMessage.Process(ExceptionArgs args)
   at (Object , Object )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain, Boolean failIfNotExists)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
   at Sitecore.Mvc.Pipelines.PipelineService.RunPipeline[TArgs](String pipelineName, TArgs args)
   at Sitecore.Mvc.Filters.PipelineBasedRequestFilter.OnException(ExceptionContext exceptionContext)
   at System.Web.Mvc.ControllerActionInvoker.InvokeExceptionFilters(ControllerContext controllerContext, IList`1 filters, Exception exception)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3_1.<BeginInvokeAction>b__5(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult)
   at System.Web.Mvc.Controller.<>c.<BeginExecuteCore>b__152_1(IAsyncResult asyncResult, ExecuteCoreState innerState)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult)
   at System.Web.Mvc.MvcHandler.<>c.<BeginProcessRequest>b__20_1(IAsyncResult asyncResult, ProcessRequestState innerState)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult)
   at Sitecore.Mvc.Routing.RouteHttpHandler.EndProcessRequest(IAsyncResult result)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Nested Exception

Exception: System.InvalidOperationException
Message: Error while rendering view: '/sitecore/shell/client/Speak/Layouts/Layouts/Speak-Layout.cshtml' (model: 'Sitecore.Mvc.Presentation.RenderingModel, Sitecore.Mvc').

Source: Sitecore.Mvc
   at Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer)
   at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Render(Renderer renderer, TextWriter writer, RenderRenderingArgs args)
   at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Process(RenderRenderingArgs args)
   at (Object , Object )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain, Boolean failIfNotExists)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
   at Sitecore.Mvc.Pipelines.PipelineService.RunPipeline[TArgs](String pipelineName, TArgs args)
   at Sitecore.Mvc.Presentation.RenderingView.Render(ViewContext viewContext, TextWriter writer)
   at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultWithFilters(ControllerContext controllerContext, IList`1 filters, ActionResult actionResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3_1.<BeginInvokeAction>b__5(IAsyncResult asyncResult)

Nested Exception

Exception: System.InvalidOperationException
Message: Error while rendering view: '/sitecore/shell/client/Sitecore/ExperienceEditor/PageEditbar/PageEditBar.cshtml' (model: 'Sitecore.Mvc.Presentation.RenderingModel, Sitecore.Mvc').

Source: Sitecore.Mvc
   at Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer)
   at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Render(Renderer renderer, TextWriter writer, RenderRenderingArgs args)
   at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Process(RenderRenderingArgs args)
   at (Object , Object )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain, Boolean failIfNotExists)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
   at Sitecore.Mvc.Pipelines.PipelineService.RunPipeline[TArgs](String pipelineName, TArgs args)
   at Sitecore.Mvc.Pipelines.Response.RenderPlaceholder.PerformRendering.Render(String placeholderName, TextWriter writer, RenderPlaceholderArgs args)
   at (Object , Object )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain, Boolean failIfNotExists)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
   at Sitecore.Mvc.Pipelines.PipelineService.RunPipeline[TArgs](String pipelineName, TArgs args)
   at Sitecore.Mvc.Helpers.SitecoreHelper.RenderPlaceholderCore(String placeholderName, TextWriter writer)
   at Sitecore.Mvc.Helpers.SitecoreHelper.Placeholder(String placeholderName)
   at ASP._sitecore_shell_client_Speak_Layouts_Layouts_Speak_Layout_cshtml.Execute()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
   at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
   at System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData)
   at Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer)

Nested Exception

Exception: System.InvalidOperationException
Message: Error while rendering view: '/sitecore/shell/client/Sitecore/Speak/Ribbon/Controls/QuickBar/QuickBar.cshtml' (model: 'Sitecore.Mvc.Presentation.RenderingModel, Sitecore.Mvc').

Source: Sitecore.Mvc
   at Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer)
   at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Render(Renderer renderer, TextWriter writer, RenderRenderingArgs args)
   at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Process(RenderRenderingArgs args)
   at (Object , Object )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain, Boolean failIfNotExists)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
   at Sitecore.Mvc.Pipelines.PipelineService.RunPipeline[TArgs](String pipelineName, TArgs args)
   at Sitecore.Mvc.Pipelines.Response.RenderPlaceholder.PerformRendering.Render(String placeholderName, TextWriter writer, RenderPlaceholderArgs args)
   at (Object , Object )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain, Boolean failIfNotExists)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
   at Sitecore.Mvc.Pipelines.PipelineService.RunPipeline[TArgs](String pipelineName, TArgs args)
   at Sitecore.Mvc.Helpers.SitecoreHelper.RenderPlaceholderCore(String placeholderName, TextWriter writer)
   at Sitecore.Mvc.Helpers.SitecoreHelper.Placeholder(String placeholderName)
   at Sitecore.ExperienceEditor.Speak.PageEditbar.PageEditBar.Render(HtmlTextWriter output)
   at Sitecore.Web.UI.Controls.ComponentBase.Render()
   at Sitecore.ExperienceEditor.Speak.PageEditbar.ControlsExtension.PageEditBar(Controls controls, Rendering rendering, HtmlHelper`1 htmlHelper)
   at ASP._Page_sitecore_shell_client_Sitecore_ExperienceEditor_PageEditbar_PageEditBar_cshtml.Execute() in c:\inetpub\wwwroot\Directaxis10\devscsc.dev.local\sitecore\shell\client\Sitecore\ExperienceEditor\PageEditbar\PageEditBar.cshtml:line 4
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
   at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
   at System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData)
   at Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer)

Nested Exception

Exception: System.InvalidOperationException
Message: Error while rendering view: '/sitecore/shell/client/Sitecore/Speak/Ribbon/Controls/QuickbarButton/QuickbarButton.cshtml' (model: 'Sitecore.Mvc.Presentation.RenderingModel, Sitecore.Mvc').

Source: Sitecore.Mvc
   at Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer)
   at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Render(Renderer renderer, TextWriter writer, RenderRenderingArgs args)
   at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Process(RenderRenderingArgs args)
   at (Object , Object )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain, Boolean failIfNotExists)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
   at Sitecore.Mvc.Pipelines.PipelineService.RunPipeline[TArgs](String pipelineName, TArgs args)
   at Sitecore.Mvc.Extensions.EnumerableExtensions.Each[T](IEnumerable`1 source, Action`1 action)
   at Sitecore.Web.UI.Controls.Common.ItemRenderers.ItemRenderer.RenderItem(TextWriter output, Item item)
   at Sitecore.Web.UI.Controls.Common.ItemRenderers.ItemRenderer.Render(HtmlTextWriter output)
   at Sitecore.Web.UI.Controls.ComponentBase.Render()
   at Sitecore.ExperienceEditor.Speak.Ribbon.Controls.QuickBar.QuickBar.DoRender(HtmlTextWriter output)
   at Sitecore.Web.UI.Controls.ComponentBase.Render()
   at Sitecore.ExperienceEditor.Speak.Ribbon.Controls.QuickBar.ControlsExtension.QuickBar(Controls controls, Rendering rendering)
   at ASP._Page_sitecore_shell_client_Sitecore_Speak_Ribbon_Controls_QuickBar_QuickBar_cshtml.Execute() in c:\inetpub\wwwroot\Directaxis10\devscsc.dev.local\sitecore\shell\client\Sitecore\Speak\Ribbon\Controls\QuickBar\QuickBar.cshtml:line 4
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
   at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
   at System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData)
   at Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer)

Nested Exception

Exception: System.TypeInitializationException
Message: The type initializer for 'Sitecore.ExperienceEditor.Speak.Ribbon.Controls.RibbonButtonBase' threw an exception.
Source: Sitecore.ExperienceEditor.Speak.Ribbon
   at Sitecore.ExperienceEditor.Speak.Ribbon.Controls.RibbonButtonBase.GetProcessComponentState()
   at Sitecore.ExperienceEditor.Speak.Ribbon.Controls.RibbonButtonBase.PreRender()
   at Sitecore.ExperienceEditor.Speak.Ribbon.Controls.RibbonIconButtonBase.PreRender()
   at Sitecore.Web.UI.Controls.ComponentBase.Render()
   at Sitecore.ExperienceEditor.Speak.Ribbon.Controls.QuickbarButton.ControlsExtension.QuickbarButton(Controls controls, Rendering rendering)
   at ASP._Page_sitecore_shell_client_Sitecore_Speak_Ribbon_Controls_QuickbarButton_QuickbarButton_cshtml.Execute() in c:\inetpub\wwwroot\Directaxis10\devscsc.dev.local\sitecore\shell\client\Sitecore\Speak\Ribbon\Controls\QuickbarButton\QuickbarButton.cshtml:line 4
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
   at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
   at System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData)
   at Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer)

Nested Exception

Exception: System.TypeInitializationException
Message: The type initializer for 'Sitecore.ExperienceEditor.Speak.Server.RequestRepository' threw an exception.
Source: Sitecore.ExperienceEditor.Speak
   at Sitecore.ExperienceEditor.Speak.Server.RequestRepository..ctor()
   at Sitecore.ExperienceEditor.Speak.Ribbon.Controls.RibbonButtonBase..cctor()

Nested Exception

Exception: System.Reflection.TargetInvocationException
Message: Exception has been thrown by the target of an invocation.
Source: mscorlib
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at Sitecore.Reflection.ReflectionUtil.CreateObject(Type type, Object[] parameters)
   at Sitecore.Configuration.DefaultFactory.CreateFromTypeName(XmlNode configNode, String[] parameters, Boolean assert)
   at Sitecore.Configuration.DefaultFactory.CreateObject(XmlNode configNode, String[] parameters, Boolean assert, IFactoryHelper helper)
   at Sitecore.Configuration.DefaultFactory.CreateObject(XmlNode configNode, Boolean assert)
   at Sitecore.Configuration.DefaultFactory.CreateObject[T](XmlNode configNode)
   at Sitecore.ExperienceEditor.Speak.Server.RequestRepository.Get()
   at Sitecore.ExperienceEditor.Speak.Server.RequestRepository..cctor()

Nested Exception

Exception: System.Configuration.ConfigurationErrorsException
Message: Connection string 'cortex.processing.engine' is not found.
Source: Sitecore.Processing.Engine.Client
   at Sitecore.Processing.Engine.Client.WebApiProcessingEngineClient.EnsureConnectionString(String name)
   at Sitecore.Processing.Engine.Client.WebApiProcessingEngineClient.CreateHttpClient()
   at Sitecore.Processing.Engine.Client.WebApiProcessingEngineClient..ctor(ILogger`1 logger)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(ConstructorCallSite constructorCallSite, RuntimeResolverContext context)
   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSiteMain(ServiceCallSite callSite, TArgument argument)
   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)
   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)
   at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.Resolve(ServiceCallSite callSite, ServiceProviderEngineScope scope)
   at Microsoft.Extensions.DependencyInjection.ServiceProvider.CreateServiceAccessor(Type serviceType)
   at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)
   at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(Type serviceType, ServiceProviderEngineScope serviceProviderEngineScope)
   at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService(IServiceProvider provider, Type serviceType)
   at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService[T](IServiceProvider provider)
   at Sitecore.ContentTesting.Requests.ExperienceEditor.ShowSuggestedPersonalizationDialogRequest..ctor()

==================================================================

The above  error message I got in the logs after  upgrading from sitecore XP 10.1 to 10.4 .This message comes in preview mode or experience editor mode. The experience editor ribbon breaks and shows the server error message. .



Cause of the  error:
If you see the logs minutely at the bottom ,we can see the message "Connection string 'cortex.processing.engine is not found".As  per the message we understood cortex processing engine  connection string is missing.


Solution:
 if you  have migrated from sitecore 10.1 to higher  version,there is new addition to the connection string which is mentioned  below . In Sitecore 10.4 ,the CMS instance is referring the cortex processing engine which was not available in sitecore 10.1 or below version.Adding the below connection strings  will fix the above error

<add name="cortex.processing.engine" connectionString="https://sc10xconn.directaxis.co.za" />
<add name="cortex.processing.engine.client.certificate" connectionString="StoreName=My;StoreLocation=LocalMachine;FindType=FindByThumbprint;FindValue=06697DD1D7AC58D58F2D1E26396D88C867A16667" />

Please add this connection string to the upgraded one if its not there  and change the thumbprint and xconnect end point value as per your environment.


 

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